About Randolph Pain Relief & Wellness
- How will I know if your practice is right for me?
Our first priority when we meet you is to make sure that we’re the best option for treating your injury or pain. If we’re not, we want to help get you to the right place as quickly as possible so you can start feeling good again.
If you’re not sure what’s wrong or whether we can help: schedule a phone Pain Navigator consultation at no charge, or schedule a diagnostic appointment if you know you’re ready for a professional evaluation.
When you’re ready to start treatment
Contact us to schedule your appointment with a pain relief and injury specialist for an in-person, comprehensive pain relief and injury consultation, examination, diagnosis and personalized treatment plan. We’ll fully explain the recommended treatments, answer your questions, and advise you on how much your insurance company will pay as well as how much you’ll be responsible for paying. The fee for this Treatment Planning service is $125.
- Are all of your doctors licensed and in good standing with the state boards?
Yes, all of our healthcare providers are licensed and in good standing with the appropriate New Jersey licensing and practice boards. You can easily verify licensing information for any healthcare provider with the New Jersey Division of Consumer Affairs.
- What hospitals and clinics are you affiliated with?
We accept and make referrals with all local and regional hospitals, orthopedic and neurology groups.
- Will you work with my primary care doctor? Can I see other outside specialists?
Of course. We offer integrated care, so we’re always committed to collaborating with your primary care doctor or anyone else on your healthcare team. With your permission, we may talk with your other doctors to make sure we’re providing you with everything you need to improve your health.
- What if I don't want my other doctors to know I come to you?
No problem. We understand and will not share your information with your other doctors if you ask us not to.
- Do you offer diagnostic testing like MRIs, CT scans, etc.?
Yes, we provide x-rays and neuro-diagnostic testing in our offices and we are happy to refer you for MRI, CT scan and other necessary tests to arrive at the correct diagnosis.
- Do I have to use every service your practice offers?
Of course not! Your situation is unique, so your care will be focused solely on your needs.
Some of our patients receive only physical therapy, chiropractic adjustment, therapeutic massage or acupuncture. Other patients have medical issues that benefit from several different types of treatments.
- Do I have to sign up for a long-term treatment plan?
We believe that integrated care intimately involves you, the patient, and we want you to get the care that fits your health and life priorities and your budget.
For many acute injury and pain relief patients, a couple visits is all you need.
On the other hand, we also serve patients with chronic pain who need ongoing care to make the most of every day and keep their pain at a manageable level.
Whether you require short term or long term care, we will jointly make that decision with you so there are no surprises.
- Do you prescribe medications?
We prefer to start with non-drug based approaches to pain relief.
If deemed necessary by our licensed pain management physicians after a detailed medical history review, we will prescribe non-narcotic pain medications.
We strongly support New Jersey’s physician guidelines for the prevention of abuse of controlled substances.
- What is integrated versus multi-disciplinary care?
Multi-disciplinary care means that you can find multiple types of specialists under a single roof. It’s convenient and usually produces a better outcome for patients.
We offer multi-disciplinary care, but we take it a step further. Our vision of “ideal” healthcare is one in which you aren’t stuck having to figure out on your own which specialists to see and in what order.
Coordinated care is necessary for complex pain relief and chronic injury rehab. Integrated care is the result of a coordinated treatment plan that involves frequent communication among members of your healthcare team and brings each type of treatment in as needed to help heal you as quickly as possible.
The Pain Navigator Service
- What is the Pain Navigator service?
When you’re dealing with chronic or acute pain, or a complex injury, we’ve learned from patients that figuring out the help you really need is often the biggest block to feeling better.
Should you see a physical therapist? An orthopedic surgeon? A neurologist? A different specialist? Is an injection the best next step, or should you think about a minimally-invasive procedure?
And so on.
To help you decide what to do next, we offer a telephone-based Pain Navigator service, at no charge.
When you call, you talk to a licensed pain specialist from our staff of physicians, chiropractors, physical therapists and other licensed healthcare providers.
Our priority is to help you find the right path forward. You can count on objective, expert advice, even if the right answer is to seek out a different specialist or practice.
- What does the Pain Navigator service cost?
Our telephone-based Pain Navigator service is currently available at no charge, from noon until 1 p.m., Monday – Friday.
- How can I talk to a Pain Navigator?
We take Pain Navigator calls on a first-come, first-served basis. No appointments, no travel, no paperwork, and each call takes about 30 minutes.
Just call (973) 366-6615 and say “I’d like to talk with a Pain Navigator” during the following times:
Lunch Hour: Monday – Friday noon – 1 p.m.
Your Appointment
- What happens on my first appointment?
Our friendly receptionists greet you with a warm smile and help you register. That step takes about 15 minutes.
Then, you meet with your provider, whose first goal is to assess your condition, medical history and health goals to determine if we’re the right place for you.
We feel that this initial step is really the most important, as it determines the course of your care.
Depending on the severity and nature of your issues, you may receive treatment on your first visit, and we will advise you of what your insurance company plans to cover (if known) and what your responsibility will be, so that there are no surprises. We will inform you of any changes or new information regarding your claim, and you can also expect a follow-up phone call from your provider to check on your progress.
- Do you accept walk-ins?
You’re welcome to walk in, and we’ll do our best to see you that same day when possible.
- What is the average wait time at each visit?
Our goal is to be ready for you at your scheduled appointment time. If other patients arrive late or appointments before yours run long, we still promise to see you within 15 minutes of your scheduled appointment or we’ll let you know proactively of any delay.
- What is the average time to get me in for an initial evaluation?
If you’re in acute pain, we’ll make every effort to see you on a same-day basis. Otherwise, we can usually schedule your first appointment within a few days. By special arrangement, we can also schedule appointments outside of normal office hours.
- Can I bring my kids with me?
Sure. We love kids of all ages and welcome them while you’re working with your provider.
- What age ranges do you treat?
We treat adolescents and up.
- What are your cancellation, no-show and late policies?
We understand that emergencies arise, and ask that you cancel at least 24 hours in advance if at all possible. Other patients are in pain, too, and would love to be able to take your spot, but we need enough time to contact them. Repeated no-shows will result in a cancellation fee that must be paid before future appointments will be scheduled.
Your Treatment
- I don't know what kind of provider I need. Can you help me decide?
People with persistent injuries or chronic pain often have a hard time figuring out which treatments would help them the most. Should they have surgery? Try pain meds? Physical therapy, or chiropractic? And so on.
Our Pain Navigator service gives you expert and objective advice about all of your healthcare options — not just the ones that we offer — so you can make the decision that’s right for you.
- What kind of injuries and pain do you treat?
We help patients restore normal function and relieve chronic pain from muscle, joint and nerve injuries and dysfunctions caused by trauma, accidents, sports injuries, overuse, misuse or aging. We also treat chronic pain from health issues like fibromyalgia and rheumatoid arthritis.
Not sure exactly when your pain or problem started, or why?
Don’t worry. That’s very common. Well help you assess what’s really going on and decide what to do next, including referrals outside our clinic if we feel that’s best for your health.
- Is treatment going to be painful?
You should never experience acute, sharp or searing pain as a result of treatment. In fact, our goal on your initial visit is to immediately address acute pain so that you can start enjoying life again and actively participate in your therapy.
Sometimes, you’ll experience soreness or temporary minor discomfort as part of the normal healing process. If discomfort persists or you experience new and / or painful symptoms after your treatment, please call the provider you worked with and they will advise you.
See Specialties for more information on what to expect during treatment.
- How long will each treatment last?
This depends solely on what your appointment is for.
If you’re receiving a single chiropractic adjustment, you’ll usually be in and out within 10 minutes. If your visit includes both scheduled neurological testing and physical therapy, it could be 45-60 minutes or more. Our front desk can give you a more specific timeframe based on your specific plans.
- When will I begin to feel better?
Our goal is always for you to start feeling better on your first visit. That means that we focus first on immediate pain relief, so you start feeling good again.
Then we begin to focus on correction of your underlying joint, muscle or nerve problems and full recovery to meet your personal health goals.
- I'm worried that I might have something really serious. What's the best way to find out?
Just schedule a diagnostic appointment with our pain management physicians. They’re medical doctors who are fully qualified to evaluate all health issues, not just muscle and joint pain.
They’ll review your medical history and do a thorough diagnostic assessment to determine what’s really going on. They’ll also promptly refer you to another physician if their assessment suggests that something other than treatable muscle or joint problems might be causing your pain.
- Can I be treated by multiple providers in one day?
Yes. In fact, one advantage of integrated, coordinated care is that if you need to see multiple providers, we can set that up and introduce you to each provider in the order needed. This is often the most convenient for our patients, and it makes for fewer visits and faster recovery.
- What if I don't want to or can't follow all of your recommendations?
We understand that everyone’s circumstances are unique. Talk to us up front if you feel you won’t be able to follow all of our recommendations, regardless of the reason.
We want to provide an injury rehab plan or pain management plan that truly accommodates you.
- Does treatment and evaluation occur in private rooms or open areas?
Yes, we offer private evaluation and treatment rooms as well as open treatment areas, to accommodate each person’s preference and needs.
- What should I wear when I come in for treatment?
Loose, comfortable clothing and sneakers are best. However, if you’re coming from work and don’t have a change of clothes, we can still treat you with no problem.
- Do I have to wear a gown or undress?
Most of the time, no. If it’s necessary, we will provide you with privacy to change and privacy during the evaluation and treatment process. We don’t want you to feel uncomfortable or exposed.
- How involved can I be in my treatment?
We believe that the more informed, educated, and involved you are in your own treatment, the better the outcome and the less time your recovery will take. As an integrated and collaborative treatment center, we want you to be involved in your care as much as you want to be.
- Do you also provide home-based exercises?
Yes, we routinely provide homework exercises you can do at your home both during treatment to help speed recovery, and after treatment to help you stay strong and flexible and prevent a recurrence.
Payment & Billing
- Which types of insurance do you work with?
Once we understand your specific condition, health goals and treatment needs, we can advise you on what your insurance company will pay for, and what you will be responsible for paying.
We work with most health insurance and will be happy to file your claim and process the paperwork for you. We accept all automobile accident insurance plans, some worker’s compensation plans, and we are participating providers with Medicare.
More about our Payment and Billing options, including payment plans, HSA/FSA, and more.
- What if I don't have insurance or my co-pays extremely high?
Our payment options
- Health Savings Accounts
- Flexible Spending Accounts
- Debit Cards
- Major Credit Cards
- CareCredit
- Scheduled Payment Plans
We’ll be happy to go over all available payment options when we talk about treatment options with you.
- Can I find out the cost of evaluation and treatment at my first appointment?
Yes. We believe that you have the right to know what your treatment is going to cost.
Once we complete our diagnostic assessment, we’ll discuss your treatment options and costs. We’ll also be happy to contact your insurance company to find out how much they’ll cover.
- What happens when my insurance company stops paying or no longer authorizes care?
If that happens, we’ll talk to your insurance company to understand their decision. Sometimes it’s possible to appeal coverage decisions or provide additional information that will reverse their decision. We’re happy to help you with this process.
We’ll also meet with you to review how much longer your treatment will last, what the remaining cost is, and to review all available payment options including payment plans.
Other Questions
- Do you offer second opinions?
Yes. When you make your appointment, let us know in advance that it’s for a second opinion, so that we can make sure you bring all the information we need to help you.
- Can I have access to my medical chart?
Of course. Access to your medical records is guaranteed by federal law.
Moreover, we support your right to be fully informed about your health status and treatment. Complete a Medical Records Request Form at the front desk. We’ll be happy to promptly provide you with a full copy of your chart at no charge, or to forward a copy of your records to another provider.
- Can you do a spinal wellness check for my kids?
Yes, we provide pediatric spinal wellness checks at no charge. Simply call the front desk to schedule an appointment or just ask your provider during one of your treatment sessions. We’re here for you and your kids when you need us.
