First, we listen. Pain is personal. We want to understand your condition — and how it’s affecting your personally.
Are you trying to get back to your garden, or back to the gym? Make it through a day at work without pain? Or just feel good again?
Next, we perform a comprehensive assessment and medical history and explain treatment options.
Then, we give you an easy-to-understand cost estimate as part of your initial evaluation. Pain is stressful enough. Money worries shouldn’t make it worse.
Our goal is for you to feel fully informed and empowered, so you can focus 100% on healing and recovery and get back to your life.
You have our promise that you will:
1. Fully understand your injury or pain diagnosis and what it means for you
Too many providers hurry through explanations and dismiss questions. You’re entitled to respectful, easily understood explanations of what’s wrong.
2. Be able to choose treatment that’s right for your health, your life and your budget
You and your provider should decide together what’s right for you, based on your lifestyle, your goals and your priorities, not just your diagnosis or your provider’s preferences.
3. Understand how long your treatment will take and what results you can expect
Understanding the timeline for your treatment is part of making sure it’s right for you. It’s also essential to know whether this plan is expected to fully restore your health or simply improve certain symptoms.
4. Get a realistic estimate of the cost of your treatment
A major reason for health-related stress is concern over who will pay for your treatment, and what specifically will be paid for. Providers must be open to providing treatment options if the cost of the recommended plan is an obstacle to health.
5. Get straight answers to your questions and concerns
Taking action to improve your health is a real commitment. For example, you may wonder whether a different approach would reduce possible complications or avoid the need for lifelong medications. Your healthcare providers owe you the information and attention to justify their confidence that this investment will be worthwhile.